To exchange your passes, please contact us via our ticket form. Same-day parking exchanges are not available. Guided tours by appointment call (202) 633-3025 or (202) 673-4823 (TTY). Exchange is dependent upon availability of parking passes. If you have a parking pass, you can request an exchange up until the day before your visit. Phone: 202.633.2836 National Zoo Email: Phone: 202.633. Exchange is dependent upon availability of entry passes. If you can no longer visit the Zoo on the date of your entry pass, you can exchange your passes for a different day. Smithsonians National Zoo and Conservation Biology Institute, D.C. Need to exchange your passes for a different date? Look for the Association of Zoos and Aquariums (AZA) logo whenever you visit a zoo. To cancel an entry pass or request a parking pass refund, please contact us via our ticket form. Contacts Website: General visitor information: Disability accommodation requests: Non-visitor information: Location Street Address: 3001 Connecticut Ave. Refunds for paid parking passes are available until the day before your reservation same-day parking refunds are not available. If you have entry passes that you can no longer use, we encourage you to free up tickets for other guests by requesting a cancelation. If you're looking for passes for a specific date, please check back four weeks before your intended visit, one week before your visit, and the day before and of your visit. Six African lions, a Sumatran tiger and two Amur tigers have tested. Passes begin to open on a rolling basis, four weeks out. A number of lions and tigers at the Smithsonian's National Zoo in Washington, D.C., are now being treated for the virus. Before submitting this form, please see the Ticket FAQs to see if your question has been answered.
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